Refund Policy

Last updated 15 August 2026

This policy forms part of our Terms of Service and applies to purchases from VeilSocks.

Unused account credit

Credit you have added but not yet spent is refundable within 30 days of the top-up, to the original payment method, less any transaction fees we cannot recover.

Account credit itself does not expire — you can leave it on your balance indefinitely and spend it whenever you like. The 30-day window applies only to getting money back out.

Bandwidth packages

• Untouched packages — a bandwidth package with no usage against it can be refunded within 7 days of purchase.
• Partly used packages — once any traffic has been routed, the package is non-refundable. Bandwidth is delivered on use and cannot be returned.
• No expiry, so nothing is forfeited — per-GB bandwidth carries no validity period and no monthly reset, so unused gigabytes are never lost and never need to be refunded or extended. They simply stay on your account until you use them.

Dedicated lines

Dedicated lines reserve capacity for you specifically, so they are billed for the full reserved period whether or not you route traffic through them.

• Cancel before the line is provisioned and you get a full refund.
• Once provisioned, the current period is non-refundable. You can choose not to renew.
• If a line is unusable for more than 24 consecutive hours through our fault, we credit the affected days.

When the service does not work

If you cannot get the service working, contact support before you consume your balance. We will troubleshoot with you, and where the fault is ours and we cannot fix it in reasonable time, we refund the unused portion in full.

Some things are outside our control and are not grounds for a refund:

• A specific website or platform blocking or detecting proxy traffic. We provide network access; we cannot guarantee any destination will accept it.
• A particular IP, carrier, city, or country being unavailable at a given moment. Mobile pools depend on real carrier connections and fluctuate.
• Your own tooling, scripts, or configuration not working as you expected.
• Results you hoped for but did not get, where the proxy itself carried traffic normally.

Cryptocurrency payments

Cryptocurrency transactions are irreversible once confirmed on-chain, so we cannot reverse the original payment. An approved refund on a crypto top-up is issued either as account credit, or as a transfer of equivalent value to a wallet address you provide.

Where we send crypto, the value is calculated at the exchange rate at the time the refund is issued, not the rate you originally paid. Network fees are deducted from the amount sent.

Terminated accounts

If we terminate your account for breaching the acceptable-use rules in our Terms of Service, remaining credit and unused bandwidth are forfeited and no refund is due.

If we terminate or discontinue service for any other reason, we refund your unused credit in full, regardless of the 30-day window.

How to request a refund

Email support@veilsocks.com from your registered account address with:

• The transaction reference or date of the top-up.
• The amount you are asking to be refunded.
• A short description of the problem, if there was one.
• A wallet address, if the payment was in cryptocurrency.

We respond within 3 business days. Approved refunds are issued within 10 business days, though your bank or card issuer may take longer to post them.

Chargebacks

Please contact us before opening a chargeback or payment dispute. Most refund requests are straightforward, and a dispute costs us fees and takes far longer to resolve for you.

Accounts with an open chargeback are suspended until it is resolved.

Your statutory rights

Nothing in this policy removes rights you have under mandatory consumer law where you live. If local law gives you a stronger right than this policy, that law applies.

Contact

• Email — support@veilsocks.com
• Telegram — @veilsocks